mobile-menu mobile-menu-arrow Menu
 
 
Home » About Us » Privacy Policy

Privacy Policy

Visit South West Scotland Cooperative Ltd. Privacy & Data Protection

Introduction

Visit South West Scotland takes protection of your data seriously and we make sure that we adhere to all of the current data protection regulations so you can rest assured that your information is protected.

Who we are?

In compliance with the requirements of the General Data Protection Regulation (GDPR) Visit South West Scotland Cooperative Ltd. t/a Visit South West Scotland is registered in the UK, company number: 590564 with a registered group address at Balmangan Farm, Borgue, Kirkcudbright, DG64TR, UK.

If you would like to contact us about our data protection processes or any aspect of this statement, you can contact us

a) by post, to Balmangan Farm, Borgue, Kirkcudbright, DG64TR, UK.;

(b) by email, to info@visitsouthwestscotland.com

What information do we collect?

For the purposes of better serving our members and visitors, Visit South West Scotland collects the following information when you provide us with it, in the course of a membership application, a mailing list signup, an enquiry, a complaint, a testimonial or a website or social media channel visit.

How is your data collected?

We use different methods to collect data from and about you including through:

How do we use personal information?

Visit South West Scotland uses the personal information you share with us for the following purposes:

Purpose/Activity Type of data

 

Lawful basis for processing including basis of legitimate interest

 

To register you as a new member (a) Identity

(b) Contact

Performance of a contract with you
To process your order including:

(a) Manage payments, fees and charges; and

(b) Collect and recover money owed to us; and

(c) Provide you with a product or service you have requested or ensuring that you benefit from any relevant special offer or promotion (and to fulfil our obligations under any other agreement we may have with you)

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To provide you with checkout assistance when you use our applications and services (including any online/telephone payments). (a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to ensure that the products/services are delivered to you and to maintain our e-commerce stores error free)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms and conditions or Policy

(b) Asking you to leave a review or take a survey

(c) Sending you membership communications

(d) Sending renewal notifications

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated; and to study how customers use our products/services; and for research purposes)

To enable you to partake in a prize draw, competition or complete a survey (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Financial

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how best to support our industry and membership)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop such products/services, to grow our business and to inform our marketing strategy)
To use data analytics to improve and enhance our existing products, services and applications and develop new offerings, recommendations, advertisements and other communications and learn more about customers’ preferences in general. (a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you, including carrying out surveys to better understand your preferences. (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products and services)
To prevent fraud and for investigation purposes, for example, using device information such as device ID(s) to check that a payment is not made fraudulently. (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Financial

Necessary to comply with a legal obligation
To create and manage membership database(s). As part of our ongoing membership relationship management activities, we may consolidate several databases into one or otherwise link separate databases to more effectively manage your accounts. Information may be linked via a unique identifier, such as a cookie or account number.

We may do this for your and/or our convenience, to provide you with better, personalised services, content, marketing and adverts.

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Technical

(f) Enquiry

(g) Profile

(h) Usage

(i) Marketing and Communications

Necessary for our legitimate interests (to ensure that we have optimal data management practices in place)
To consider employing you if you contact us via one of job application areas or pages of our websites. (a) Identity

(b) Contact

Necessary for our legitimate interests (to ensure that we employ high performing staff and to ensure an optimal performance of our business operations)

Please note that we may occasionally send you important information (including via email) about our products and services that you are using or have used including essential software updates, changes to applicable terms and conditions and/or other communications or notifications as may be required to fulfil our legal and contractual obligations. These important product and/or service communications are not affected by your opt-out of any marketing communications.

When do we share personal data?

We may share your personal data with third parties in the following cases:

Anonymous statistics

We prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes as outlined above. As we consider that you cannot reasonably be identified from this information, we may share it with any third party (such as our partners, advertisers, industry bodies, the media and/or the general public).

Where do we store and process personal data?

How do we secure personal data?

While we cannot guarantee that unauthorised access will never occur, we can assure you that we take great care in maintaining the security of your personal data to prevent unauthorised access to it, through the use of appropriate technology and internal procedures.

We limit access to the information we collect about you (for instance, only those of our personnel who need your information to carry out our business activities are allowed access)

Cookies

How long do we keep your personal data for?

We will store your personal data only for as long as necessary for the purpose(s) for which it was obtained. The criteria used to determine our retention periods include (i) the length of time we have an ongoing relationship and/or provide our services; (ii) whether there is a legal requirement to which we are subject; and (iii) whether the retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Access to your information and your rights

(a) the right to be informed;

(b) the right to access;

(c) the right to rectification;

(d) the right to erasure;

(e) the right to restrict processing;

(f) the right to object to processing;

(g) the right to data portability;

(h) the right to complain to a supervisory authority; and

(i) the right to withdraw consent.

Our details

This website is owned and operated by Visit South West Scotland Cooperative Ltd..

Our principal place of business is in Dumfries and Galloway, United Kingdom.

You can contact us:

(a) by post, to Balmangan Farm, Borgue, Kirkcudbright, DG64TR, UK.;

(b) by email, to info@visitsouthwestscotland.com

 
 
Web design and development by Creatomatic